FAQ • Frequently Asked Questions • Canada Flowers

You have questions? We have answers! Listed below are frequently asked questions and our answers to those questions.

Delivery Info

How will I know if my flowers (or gifts) have been delivered?

A: If you need confirmation of delivery, you can easily make your request via email at service@flowers.ca. Alternatively, you can reply to your Order Processed email or reach out to us directly by calling 1-888-705-9999 with your order number. We pride ourselves on our exceptional track record of delivering flowers promptly across Canada and worldwide.

Please note that refunds may not always be available in full; in some cases, no refund will be offered, or a partial refund may be provided based on the circumstances. This is particularly true if our florists have made attempts for delivery, utilized product, and dedicated labour. We understand that our florists should not bear losses, especially when we have made multiple attempts to reach both the recipient and sender, or if the recipient has relocated or refused the order. Rest assured, we are committed to offering a fair resolution in every unique situation.

Acts of God: We cannot be held responsible for delays in deliveries due to Acts of God, such as adverse weather conditions including storms, hurricanes, or earthquakes. Please note that no refunds will be issued for such occurrences.

Do you deliver on Sundays?

A: No, we currently do not offer Sunday delivery.

What time will my order be delivered?

A: Our deliveries usually range between 10AM-6PM to Residential addresses and 10AM-4PM for Business deliveries.

Can you deliver at a specific time?

A: We cannot fully guarantee specific delivery times but always do our best to accommodate all delivery requests! Be sure to make your request in the Delivery Instructions section when placing your order online.

Can you accommodate same day delivery?

A: In most cases, yes! Order online by 12 p.m. Monday to Friday (delivery area local time) for same day delivery to most towns and cities across Canada or by 10 a.m. on Saturdays. For delivery to some locations, during busy holiday seasons, or for some very special, rare and exotic floral gifts as well as fruit & gourmet items, same day delivery may not be possible.

What if no is one home?

A: To ensure our standard of quality is maintained, the driver will usually bring the flowers back to our affiliates location for safe storage until they can reattempt delivery. In some situations, it may be left at the door or with a neighbour. In all cases, a door tag or phone message will be left to inform the recipient. If you have instructions and anticipate that the recipient may not be home, please let us know how you'd like us to handle it in the Delivery Instructions field.

Can you leave the delivery at the door?

A: Yes, you can certainly request that in the Delivery Instructions field when placing your order as we always do our very best to honour requests made in the Delivery Instructions field. However, in most situations, it is ultimately the delivery driver’s discretion as in certain scenarios it may be unsafe to leave the delivery at the door. These can include poor weather conditions, very hot or freezing temperatures, or the possibility of theft or damage to the product. In these cases the driver may attempt to leave the arrangement with a neighbour or they may leave a door tag or phone message to arrange for another, more convenient, delivery time with the recipient.

I don’t want to provide the recipient’s phone number as I want it to be a surprise. Is there any way to keep the delivery a surprise?

A: We do require a valid working phone number for the recipient to ensure delivery can be completed. If an incorrect, or invalid number is provided, multiple delivery attempts may be required which can result in multiple delivery fees having to be charged. In general, we advise against withholding vital information to ensure the delivery is a surprise as we believe that the worst kind of surprise is a non-delivery due to the recipient being unreachable. In our experience, the recipient almost always prefers to know of the delivery beforehand as it allows for our affiliate to arrange for the most convenient delivery time with the recipient.

Can deliveries be made to Apartments, Businesses, Gated Communities, Secure Buildings or Military Bases?

A: Certainly! Please be sure to include as much information as possible to find or reach the person receiving the flowers. The more information, the better! Our affiliates also greatly appreciate it when detailed delivery instructions are included in the Delivery Instructions field. Please note, some delivery locations can only accept deliveries via a receiving desk, concierge, guard, main office, or superintendent.

Can you deliver to a School Campus without the recipient’s phone number?

A: Due to the vast size of some School grounds some of our affiliates cannot make a delivery attempt without a valid phone number for the recipient.

Can you deliver to hospitals?

A: Absolutely! Please be sure to provide the legal first and last name so our affiliate can find the recipient. A maiden name may be required in some areas depending on the hospital's policy. Including Delivery Instructions such as the room number or section of the hospital to find the recipient will help ensure a smooth delivery. Some situations may require the delivery to be left at the front desk of the hospital where an employee or volunteer at the hospital will ensure the gift reaches the recipient.

** NOTICE ** Due to COVID-19, some hospitals and/or florists in your delivery area may have their own policy regarding the ability or willingness to delivery to hospitals. You may submit your order and customer service will contact you if your delivery is not possible.

Can I send lilies to a hospital?

A: Due to the high scent of lilies and allergy alerts issued at most hospitals. To ensure no delay in delivery, arrangements containing lilies are subject an automatic substitution with a suitable alternative.

Can you ensure delivery before a funeral service?

A: Funeral and Sympathy orders take priority. Please specify service or viewing times in the Delivery Instructions section, and our affiliate will make every effort to ensure delivery before the first viewing or service.

How do I cancel my order?

A: We are sorry to hear that you wish to cancel your order! Cancellation requests can be made by contacting us via phone or email. We recommend contacting as soon as you can to see if cancellation or alternate accommodations for your order are achievable. We try to be as flexible as possible and are more than happy to work with you to ensure a successful delivery. Each order we fulfil is individually hand designed with care and personally delivered directly to the recipient. With reasonable notice, we can accommodate order cancellations immediately upon request. Please note that in some cases, cancellations may not be possible. These may include situations where we receive short notice or if the order has already been dispatched and delivered or is en route.

What happens if the recipient refuses to accept my order?

A: In situations where the recipient refuses to accept the delivery for whatever reason, or we need to redirect your order with last-minute notice to an alternate delivery address, We may require the full cost of the gift, or a delivery charge may apply. These conditions are handled case by case. We always do our best to avoid unnecessary expenses and provide a fair and valuable service to our customers.

The delivery was unsuccessful due to missing/incorrect info I provided, what happens now?

A: When incorrect or missing delivery information is provided resulting in a non-delivery, we make every effort to recover the product and redirect your order with the correct information. Please note that depending on various circumstances, we may require the product and/or delivery costs for the unsuccessful delivery. We always do our very best to ensure that no additional charges are incurred.

Payment

What payment options do you accept?

A: Our accepted forms of payment are Visa, MasterCard, American Express, Discover, and PayPal.

I want to pay with PayPal. Is this an option?

A: We also accept PayPal payments. When checking out select PayPal as your payment method.

Do you accept Visa Debit?

A: Our internal credit card processing system will not accept Visa Debit cards, however, PayPal can be used to process Visa Debit payments. When checking out select the Debit/PayPal as your payment method. There is no additional cost to you for this service.

How can I trust Canada Flowers with my money, my private information, and my important order?

A: We recommend reading our thorough and informative About Us page. We are a multi award-winning FTD® & Teleflora member florist with over 50 years in the retail flower business delivering flowers across Canada and throughout the world. We have processed hundreds of thousands of online orders without a single security incident. We do not sell your customer information nor do we use it for unsolicited advertising and marketing. Read more about security and privacy. Finally, we recommend looking at our testimonials page or give us a call to speak with one of our friendly customer service specialists.

Do you charge tax?

A: Due to Canadian law, taxes are required for all orders sent within Canada. Outside of Canada, USA and International prices are all inclusive.

Why do I have to pay individual taxes that don’t apply to the province (or country) where I live?

A: According to provincial and federal laws, taxes owing are determined by the province that you are sending to, not from where you reside or are ordering from.

How do I get a copy of my receipt?

A: Once your order is successfully submitted online, you will immediately receive a receipt (with order number) on your web browser screen. We suggest printing and retaining this receipt for your records. Our systems also send a 2nd copy of your receipt to the e-mail address that you used when placing your order. When we receive feedback that an e-mail receipt was not received, it is often found sitting in a customer’s junk mail folder. Receipts are emailed from service@flowers.ca. Please ensure your e-mail program or service is configured to receive e-mail from this address.

I placed an order but forgot to enter the promotional code. Please Help!

A: Whoopsie! Have no fear, these things happen and we can certainly take care of this for you. If you've placed an order and didn't get an opportunity to redeem an active promotion or you were made aware of a promotion after ordering with us, please reach out to us either by phone or email. Be sure to have your order number ready and a member of our customer service team would be more than happy to retroactively apply the promotional discount as a partial refund to your credit card.

I would like a refund, how long will it take?

A: We are so sorry to hear that!. Please contact our customer service team at your earliest convenience. Feel free to either call us or email us with your request. If you are contacting us regarding a product quality concern, please be sure to have your order number ready and, if possible, be ready to email us photos of the unsatisfactory product so our team can better assist you with the best resolution. If a refund is possible, we can submit the refund immediately. Please note that it can take 6-8 business days to appear on your credit card, the length of time this may take is up to your credit card company.

Placing an Order

How do I place my order?

A: We would love to assist you with placing your order! Feel free to visit our website and make a selection: www.canadaflowers.ca. Once your selection is made, your order can be placed directly online via our website using our easy to use order form, or you can call us at 1-888-705-9999 to place your order over the phone with one of our friendly Customer Service Representatives. We look forward to helping you with your order!

What information should I have ready before ordering?

A: We endeavour to ensure that ordering with us is an easy and fun process! Our recommendation is to order directly online, as you can go at your own pace and ensure firsthand that all the order information is entered correctly and to your satisfaction. If you prefer to speak to a human, we have great news! We have a team of dedicated humans! Real people who would be happy to talk to you directly and assist you with placing your order. Before ordering, you'll need to have the recipient name, a complete address and phone number ready for where you're sending your order to. It is also strongly encouraged to decide beforehand what you'd like to write on the card message. Last but not least, we also require the billing information linked to the payment method you will be providing.

Is it possible to place multiple orders at the same time?

A: Absolutely! The functionality is in place to order multiple items at the same time. You can even specify a unique address and recipient name for each item too! Items added to the shopping cart stack, once you add one item, you can navigate to the second item and also add it to the shopping cart. After proceeding to the checkout process, each item added to the shopping cart with have it's very own tab for convenient ordering.

Can I send an order anonymously?

A: Yes, you can send an order anonymously, and also type whatever you like for the card message. Please be advised that we are obliged, if requested by the recipient, to give out the sender's name. This is a common floral industry practice. In general, we advise against sending anonymous gifts, as these often lead to some distress for the recipient. In our experience, the recipient will almost always prefer to know who has sent a gift at the exact time it is received.

Before you decide to send an order anonymously, please also consider whether or not the recipient will consider this criminal harrassment, or "stalking". For more information on the law regarding criminal harrassment, please read here.

Can the card message length be longer?

A: Floral delivery cards used by florists across Canada & the USA are typically only slightly larger than a standard business card. Therefore, the number of characters you may type when creating your card message at check-out is restricted.

Whoops! I made a mistake in my order! Can you help me?

A: For sure! We'd be happy to help you with that! Please have your order number ready and let us know as soon as you notice the error so we can fix it before your order is dispatched for delivery. You can call us or email us, whichever works best for you.

I accidentally placed multiple orders!

A: Have no fear! Please let us know about the duplicate order(s) as soon as possible and we will cancel and refund the duplicate order immediately. We recommend informing us immediately. We always make our best effort, however, if the order has already been delivered or is in route, we cannot guarantee that we will be able to successfully cancel and refund your order.

Can I order by phone rather than online?

A: Our website at www.canadaflowers.ca is designed to assist shoppers with ordering flowers and gift baskets with the convenience of 24 hours a day service. If you prefer to order over the phone or wish to speak with a sales and customer service specialist at any time during your shopping experience, we have a team in place and ready to help. Contact Us by phone at 1-888-705-9999 Mon-Fri from 8 AM to 6 PM EST or Sat, Sun and most holidays from 9 AM to 4 PM EST.

What if I'm ordering to/from a different Time Zone?

A: We deliver flowers throughout several time zones. In general, we recommend that when ordering to regions far removed from your own that you keep in mind the time zone differences between your location and the recipient's, to ensure timely delivery of your gifts. Our recommendation is to try to place your order before 12 p.m local to the time zone of where you are sending your order.

Our central processing and customer service call centre is in the Eastern Standard Time Zone, which is GMT minus 5 hours. We are open 7 days per week, 361 days per year at this location until 6 PM EST weekdays and 4 PM EST on Saturdays, Sundays and holidays. Click here for more information about our hours of operation.

Product Questions

Will the delivered arrangement look exactly the same as the picture online?

A: Sometimes it's necessary to substitute flowers due to variations in supply across the country. We strive to retain the value and the integrity of every single arrangement ordered online at Canada Flowers, paying particular attention to the colour scheme and premium flower components. Our catalogue items are each hand designed by a professional designer, as they aren't manufactured on an assembly line, there may be variations in the delivered product. Our quality expectation is that our affiliate maintains the overall look and presentation of what was originally requested. Click here to read our substitution policy.

How do I ensure that NO substitutions are made?

A: You can make this request in the "Delivery Instructions" field when placing your order, we also recommend following up with us via email or phone to bring your request to our customer service team's attention. We always make our very best effort to accommodate all requests. However, we cannot fully guarantee that your request can be accommodated, a delay in the delivery may also incur due as our affiliate in the area may not have all of the product requested for your order and may have to special order it for you. It is good practice and our recommendation to order well in advance to give our affiliate plenty of time to prepare your order to your satisfaction.

How many chocolates come in a box and what brand are they?

A: Varieties and size of the chocolate boxes vary regionally. Our affiliates are mostly supplied by their local chocolatiers to ensure the highest quality product is delivered.

What kind of teddy bear will be delivered?

A: The size and style of the stuffed animal varies regionally and is usually chosen by our affiliate to suit the requested product. If you're looking for something specicfic, it never hurts to ask in the "Delivery Instructions" section when placing your order. Although we cannot fully guarantee availability of specific types and styles of plush animal, we are always happy to do our best to accommodate all requests.

Are the mylar balloons all the same?

A: In most cases, our affiliate will select a mylar balloon to fit the "Occasion" you specified when ordering. They will also make an effort to ensure the mylar also compliments the product delivered alongside the balloon. If you have a special request, be sure to let us know in the "Delivery Instructions" section and we will do our very best to accommodate your request.

I’m not happy with my order.

A: We are so sorry to hear that your order was not satisfactory. Please contact our customer service team at your earliest convenience. Feel free to either call us at 1-888-705-9999 or email us at service@flowers.ca. If you are contacting us regarding a product quality concern, please be sure to have your order number ready and, if possible, be ready to email us photos of the unsatisfactory product so our team can better assist you with the best resolution.

Do your arrangements arrive in a vase?

A: Our arrangements arrive as close to the photo as possible. For example: If the arrangement is shown to be in a vase in the photo online, we request that the arrangement is delivered in a vase as close to what is shown in the photo as possible.

What happens when I choose the Upgraded or Premium version of an item?

A: When an upgraded or premium value is selected, it typically does not change the overall dimensions of the arrangement. An ideal upgrade should maintain the same look and feel of the arrangement but fill it fuller with more product.

Some of the blooms are closed. Is that normal?

A: Yes, it's normal. Our goal is to maintain our high standard of quality and deliver the freshest flowers possible to ensure your gift lives a longer lifespan. In continuing with our freshness standards, some blooms may arrive in bud form which will grow into the beautiful full blooms shown online. If your flowers arrive in closed bud form, do not worry, it means that they're very fresh. Give them time to bloom, and they'll show their true beauty in no time! Please keep in mind that no two flowers are the same, and each one develops at its own pace. Flowers that may arrive in bud form are as follows: Lilies, Alstroemeria, Tulips and Irises.

I noticed some price differences over time, can you please explain the reason for the change?

A: Due to the unpredictable nature of living product such as fresh flowers, offers and prices may be subject to change and quantities may be limited. Cost may fluctuate depending on the date of delivery, and we may require additional funding depending on the current market price on the day of delivery, this may also include scheduled deliveries at a future date.

Website

I didn’t receive a receipt and confirmation after placing my order. Did you receive my order?

A: You should automatically receive a copy of the order receipt to the email address specified when placing the order. If you do not see the receipt in your inbox, we recommend double-checking your junk mail folder. If you still don't see your receipt, please contact us. If you reach out to us via email, please be sure to include as much delivery information about your order as possible. This information may include the order number, your name, the recipient name, the address information provided for you and the recipient, or phone numbers as you entered them in the order form online.

I keep encountering errors on your website, or it's not displaying correctly, what do I do?

A: Sorry to hear that! Our website is optimized for Google Chrome, but it should work for any browser on any device. Please ensure that your browser is updated to the most recent version. If you continue to encounter any oddities or issues navigating our website, we recommend clearing your browser's Temporary Internet Files, Cache and Cookies. You can clear the cache, cookies and temporary files in the "Tools" section in most browsers. If the issue persists, please feel free to contact us and let us know in as much detail as possible.

Help! I forgot my password!

A: We hate it when that happens! Don't fret. We've all been there. The good news is that it's very easy to reset your password on our website. Visit our Password Reset page, enter your email, and click the "Reset Password" button, you should instantly receive an email from us with instructions on how to specify a new password.

How do I get coupons, discounts and eCodes?

A: There are several different ways to acquire discounts including seasonal and holiday promotions, corporate partnerships and contests. If you have created an account with Canada Flowers, the very best way to receive discounts is via our e-mail offers. You can either sign up here or choose "yes" to receive these offers when ordering online. We'll keep you in the loop by emailing from newsletter@flowers.ca (which is the address we send offers from). If you don't receive immediate correspondence or discounts, we don't always have an active promotion running, but once signed up you will be among the first to know about any specials, promotions or any upcoming flower-giving holidays.

e-Gift Cards

When will my recipient receive their e-Gift Card?

A: If you choose the current date for your delivery time, your recipient will receive an e-mail within a few minutes containing the e-Gift Card along with instruction on how and where they can redeem it.

If you choose a future date, your recipient will receive the e-mailed e-Gift Card at 8am EST on that date.

Can I use other discounts to purchase e-Gift Cards?

A: You may redeem petal points towards the purchase of an e-Gift Card. However, we do not allow the use of promotional codes towards the purchase of an e-Gift Card.

Why didn’t the e-Gift Card arrive?

A: As the sender of an e-Gift Card, you will have been sent a notification e-mail notifying you that your recipient has been sent their gift. Please check this notification to ensure the correct e-mail address was entered for the recipient. It is also possible that our e-mail has gone to a junk/spam folder. In the event that you are unable to recover either the e-Gift Card or notification e-mail, our customer service will be able to assist you by regenerating new redemption code or verifying any order information.

Do these expire or have any fees?

A: There are no fees or expiration dates associated with e-Gift Cards.

How do I check my e-Gift Card balance?

A: You can visit our Check Balance page and enter the e-Gift Card redemption code to see your current balance.

Help! I lost my e-Gift Card number!

A: Our customer service representatives can assist you in looking up your order and re-generate a redemption code with the current balance if you have lost the e-Gift Card number and/or e-mail.

Where or how do I redeem my eGift Card?

A: During checkout, on the payment page under your order summary you will find the option to enter the gift card redemption code that was given to you in the e-mail. You can apply the same gift card code as many times as necessary until the full value has been used.

Draw Terms & Conditions

Terms & Conditions

NO PURCHASE NECESSARY TO ENTER, PLAY OR CLAIM A PRIZE.

A PURCHASE OR PAYMENT WILL NOT INCREASE AN ENTRANT’S CHANCES OF WINNING.

OPEN TO ALL LEGAL RESIDENTS OF CANADA EXCLUDING QUEBEC.

MUST BE 18 YEARS OF AGE OR OLDER AT THE TIME OF ENTRY TO BE ELIGIBLE.

The Contest is administered by Flowers.ca Inc

1. Brief Overview of the contest:

The Contest commences on January 31, 2024 at 11:59 AM Eastern Time and ends on February 14th, 2024 at 11:59:59 PM Eastern Time (the “Contest Period”).

2. ELIGIBILITY: To be eligible to enter this Contest, a person must, during the Contest Period, be a resident of Canada, have reached the age of majority in his/her Province/Territory of residence as of the date of entry and must not be an employee of the Sponsor or their affiliated companies, employees or agents, their respective advertising or promotional agencies, the independent contest organization or a member of any such employee’s immediate family (regardless of where they live) or household (whether related to the employee or not) (collectively, “Sponsors and Others”). In these Contest Rules, “immediate family” includes mother, father, brothers, sisters, sons, daughters and/or spouse. THE CONTEST IS VOID WHERE PROHIBITED BY LAW, and is subject to all applicable Federal, Provincial and Municipal laws.

BINDING CONTEST RULES: By entering the Contest, entrants agree to be bound by the Contest's official rules (“Rules”). All decisions of the Sponsor and affiliate judges, including without limitation the eligibility of entries, are final and binding. Winning a prize is contingent upon fulfilling all requirements set forth herein. If it is discovered that an Entrant has registered or attempted to register more than one time per Prize Period using e-mail addresses, telephone numbers or multiple identities, all of the Entrant’s entries will be declared null and void and any prize an Entrant might have been entitled to will not be awarded. For the purposes of this Contest, a “day” shall run from 00:00:01 AM EST to 11:59:59 PM EST.

3. HOW TO ENTER THE CONTEST:

An Entrant must be subscribed to the flowers.ca newsletter and click the contest graphic to enter during the Contest Period.

4. DRAWING:

At approximately 11:59 p.m. EST on February 16 2024 a random draw will be held. Three (3) eligible entrants will be randomly selected from among all eligible Entries that were submitted and received in accordance with these Rules during the Contest Period. The odds of winning a Prize depend on the number of eligible Entries submitted and received in accordance with these Rules during the Contest Period.

5. PRIZES, APPROXIMATE RETAIL VALUE (“ARV”) AND ODDS OF WINNING:

A. Prize: The first (1) Prize is a $200.00 CanadaFlowers.ca e-gift card. Approximate Retail Value (“ARV”) of the Prize is CAD $200.00. The second (2) Prize is a $100.00 CanadaFlowers.ca e-gift card. Approximate Retail Value (“ARV”) of the Prize is CAD $100.00. The third (3) Prize is a $50.00 CanadaFlowers.ca e-gift card. Approximate Retail Value (“ARV”) of the Prize is CAD $50.00.

B. Odds of Winning: The odds of winning a Prize depends on the total number of eligible entries received on the Bosch official website and mail-in entries. Three (3) winners for the Prize Period will be selected from the eligible entries collectively received from the Flowers.ca website.

6. HOW TO CLAIM A PRIZE, AFFIDAVITS AND RELEASES:

A. Prize Notification: The decisions of the Contest judging organization in all matters related to the selection of a winner in this Contest, including without limitation the selection process to be employed, will be final. The selected Prize Winners will be contacted by email at the email currently subscribed to the newsletter. If a selected Entrant cannot be reached after three attempts within 48 hours of the draw, the prize will automatically be forfeited and the prize will be offered to an alternate potential winner selected by the judging organization. An Entrant whose entry is so selected and contacted must, in order to become a winner, correctly answer, unaided, a mathematical skill-testing question, complete, sign and return the Declaration and Release form described below within 5 days from the time it was supplied to the winner, and comply with all of the other Contest Rules. Failure to return the Declaration and Release form or correctly answer the skill-testing question in the time noted, will result in disqualification of the Entrant and an alternate Prize Winner will be selected from the eligible Entrants, until all eligible entrants are exhausted. The skill-testing question will be administered on the Declaration & Release form.

B. Prize Claim: Sponsor shall not be held responsible for any delays in awarding prizes for any reason. Allow 6 to 8 weeks for verification and recieval of the Prize. Prize will only be awarded to verified Winners. Unclaimed prize will not be awarded. Federal, provincial, and municipal taxes on prizes, and any other costs, fees and expenses not listed above as specifically included as part of a prize are the sole responsibility of the winner. Prize details and availability are subject to change, in which case a prize of equal value may be substituted at Sponsor’s sole discretion. Prizes consist only of the items listed, are non- transferable, with no cash redemption or substitution except at Sponsor’s sole discretion.

7. LIMITATION OF LIABILITY:

Sponsor is not responsible for illegible, lost, late, incomplete, stolen, misdirected, postage due, or undeliverable e-mail or postal mail; or for any computer, telephone, satellite, cable, network, electronic or Internet hardware or software malfunctions, failures, connections, or availability, or garbled, corrupt or jumbled transmissions, service provider/Internet/website/use net accessibility, availability, or traffic congestion, or any technical, mechanical, or typographical or other error, or unauthorized human intervention, or the incorrect or inaccurate capture of registration information, or the failure to capture, or loss of, any such information. Sponsor and Others are not responsible for any incorrect or inaccurate information, whether caused by any website users, tampering, hacking, or by any of the equipment or programming associated with or utilized in this Contest and assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, technical error, theft or destruction or unauthorized access to any website(s). Sponsor and Others are not responsible for any injury or damage, whether personal or property, to any Entrants or to any person's computer related to or resulting from participating in this Contest and/or accepting the Prize. If, for any reason, an entry is confirmed to have been erroneously deleted, lost or otherwise destroyed, corrupted or for any other reason not accepted as an entry into this Contest, the Entrant’s sole remedy is to submit another entry. EACH WINNER ACKNOWLEDGES THAT THE PRIZE IS AWARDED AS-IS. SPONSOR AND OTHERS MAKE NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT AS REGARDS TO THE PRIZES OR ANY COMPONENTS OF THE PRIZES. VOID WHERE PROHIBITED, AS SOME JURISDICTIONS MAY NOT ALLOW LIMITATIONS OF EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSION OF IMPLIED WARRANTIES.Further, Sponsor and Others are not responsible for, and shall be defended, indemnified, held harmless and released by each Prize Winner against any claims, liabilities, lawsuits, judgments, causes of action, proceedings, injuries, death, losses, costs, expenses or damages of any kind resulting from, in connection with, or arising from acceptance, receipt, delivery, use, nonuse, misuse, defect in, inability to use, possession, or loss of prize. Sponsor and Others shall not be liable to any Prize Winners or any other person for any part thereof, by reason of any acts of God; any action(s), regulation(s), order(s) or request(s) by any governmental or quasi-governmental entities (whether or not they prove to be valid); equipment failure; terrorist acts; earthquake; fire; flood; war; explosion; unusually severe weather; hurricane; embargo; labor dispute or strike (whether legal or illegal); labor or material shortage; transportation interruption of any kind; work slow-down; civil disturbance; insurrection; riot; or any other cause beyond Sponsor’s sole control. As a condition of participating in this Contest, each Entrant agrees to release, defend, indemnify and hold harmless Sponsor and Others from and against any injuries, death, losses, costs, expenses, damages, claims, judgments, causes of action and any liability of any kind in connection with, resulting from or arising from this Contest, participation in this Contest, including without limitation, acceptance, receipt, delivery, possession, use, misuse, inability to use, defect or nonuse or loss of the prize that may be awarded. Sponsor and Others shall not be responsible or liable for entries that are entered by other than human means (such as by an automated computer program or any non-human mechanism, entity, or device), in excess of the stated limit, or for entries that are late, forged, destroyed, lost, misplaced, stolen, misdirected, tampered with, incomplete, deleted, damaged, garbled, or otherwise not in compliance with the Official Rules, and all such entries will be disqualified. By playing this Contest, each Entrant agrees: (i) to be bound by these Official Rules and by all applicable laws and decisions of Sponsor and Administrator which shall be binding and final; (ii) to waive any rights to claim ambiguity with respect to these Official Rules; (iii) to waive all of his/her rights to bring any claim, action, or proceeding against any of the Sponsor and Others in connection with this Contest; and (iv) to forever and irrevocably release, defend, indemnify, and hold harmless each of the Sponsor and Others and their respective officers, directors, employees, agents, shareholders, representatives, successors and assigns (collectively the “Releasees”), from any liability (including, but not limited to, liability for defamation, libel, slander, invasion of privacy, infringement of publicity or any intellectual property rights, any property loss, damage, personal injury, bodily injury, death, expense, accident, delay, inconvenience or irregularity, and any indirect, incidental, consequential, special, punitive or exemplary damages of any kind even if the Releasees have been advised of the possibility of such loss or damages), costs and expenses (including, without limitation, reasonable outside attorneys’ fees) that may arise in connection with: (a) this Contest, including but not limited to any Contest-related activity or element thereof, and the Entrant’s entry, participation or inability to participate in this Contest, (b) the violation of any third party privacy, personal, publicity or proprietary rights, (c) typographical errors in these Official Rules or any Contest materials, (d) acceptance, attendance at, receipt, participation in, delivery of, possession, defects in, use, non-use, misuse or inability to use a prize (or any component thereof), (e) any change in the prizing (or any components thereof) due to unavailability, business or creative considerations, or due to reasons beyond Sponsor’s control, including but not limited to by reason of any acts of God, any action(s), regulation(s), order(s) or request(s) by any governmental or quasi-governmental entity (whether or not such action(s), regulation(s), order(s) or request(s) prove(s) to be invalid), equipment failure, threatened or actual terrorist acts, earthquake, war, fire, flood, explosion, unusually severe weather, hurricane, embargo, labor dispute or strike (whether legal or illegal), labor or material shortage, transportation interruption of any kind, work slow-down, civil disturbance, insurrection, riot, or any other cause beyond any of the Sponsor and Others’ control, or as otherwise permitted in these Official Rules, (f) any interruptions in or postponement, cancellation, or modification of this Contest, (g) human error, (h) incorrect or inaccurate transcription, receipt or transmission of any part of the entry (including, without limitation, the information or any parts thereof), (i) any technical malfunctions or unavailability of the Promotion Pages or any telephone network, computer system, computer online system, computer timing and/or dating mechanism, computer equipment, software, or Internet service provider, or mail service utilized by any of the Sponsor and Others or by an Entrant, (j) interruption or inability to access this Contest, the Promotion Page or any other Contest-related web pages, or any online service via the Internet due to hardware or software compatibility problems, (k) any damage to Entrant’s (or any third person’s) computer and/or its contents related to or resulting from any part of this Contest, (l) any lost/delayed data transmissions, omissions, interruptions, defects, and/or any other errors or malfunctions, (m) any late, lost, stolen, mutilated, misdirected, illegible, delayed, garbled, corrupted, destroyed, incomplete, undeliverable or damaged entries, (n) any wrongful, negligent, or unauthorized act or omission on the part of any of the Sponsor and Others, or any of their agents or employees, (o) cancellations, delays, diversions or substitutions or any act or omissions whatsoever by the air carrier(s), or other transportation companies, hotel(s), or any other persons providing any of these services and accommodations to passengers including any results thereof such as changes in services or accommodations necessitated by same, (p) lost, stolen, damaged, delayed, or misdirected baggage, (q) lost, late, stolen, misdirected, damaged or destroyed prizing (or any element thereof), (r) the collection, use and/or sharing of Entrant’s personally identifiable information by Sponsor or its designees or (s) the negligence or willful misconduct by Entrant. The releases hereunder are intended to apply to all claims not known or suspected to exist with the intent of waiving the effect of laws requiring the intent to release future unknown claims.

8. DISPUTES:

THE CONTEST IS GOVERNED BY, AND WILL BE CONSTRUED IN ACCORDANCE WITH, THE LAWS OF CANADA. BY ENTERING THE CONTEST, ENTRANT AGREES THAT TO THE EXTENT PERMITTED BY APPLICABLE LAW: (1) ANY AND ALL CLAIMS, JUDGMENTS AND AWARDS WILL BE LIMITED TO ACTUAL THIRD-PARTY, OUT-OF-POCKET COSTS INCURRED (IF ANY) NOT TO EXCEED TEN DOLLARS ($10.00), BUT IN NO EVENT WILL ATTORNEYS’ FEES BE AWARDED OR RECOVERABLE; (2) UNDER NO CIRCUMSTANCES WILL ANY ENTRANT BE PERMITTED TO OBTAIN ANY AWARD FOR, AND ENTRANT HEREBY KNOWINGLY AND EXPRESSLY WAIVES ALL RIGHTS TO SEEK, PUNITIVE, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, LOST PROFITS AND/OR ANY OTHER DAMAGES, OTHER THAN ACTUAL OUT OF POCKET EXPENSES NOT TO EXCEED TEN DOLLARS ($10.00), AND/OR ANY RIGHTS TO HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED; AND (3) ENTRANTS’ REMEDIES ARE LIMITED TO A CLAIM FOR MONEY DAMAGES (IF ANY) AND ENTRANT IRREVOCABLY WAIVES ANY RIGHT TO SEEK INJUNCTIVE OR EQUITABLE RELIEF. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY, SO THE ABOVE MAY NOT APPLY TO YOU.

FURTHER, ANY AND ALL DISPUTES, CLAIMS AND CAUSES OF ACTION ARISING OUT OF OR CONNECTED WITH THE CONTEST, OR ANY PRIZE AWARDED, WILL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION.

ENTRANTS ARE NOTIFIED AND AGREE THAT ANY CLAIMS THAT THEY WISH TO ASSERT AS SET FORTH HEREIN MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE END OF THE CONTEST PERIOD OR THEY WILL BE BARRED AS UNTIMELY.

9. PRIVACY POLICY:

By entering, Entrant agrees to the use of Entrant’s personal information to administer the Contest, to perform research, and for the purposes fully described in its privacy policy at https://www.canadaflowers.ca/customer-service/privacy.htm. Canadaflowers.ca uses reasonable commercial efforts to comply with Canada’s Anti-Spam Law (CASL). Persons opting to receive further communications from Canadaflowers.ca can withdraw their consent at any time in the future. Persons looking to remove consent can do so by clicking Unsubscribe at the bottom of any received promotional email, or by contacting us using the contact information available at https://www.canadaflowers.ca. Entries will not be acknowledged or returned.

10. PUBLICITY RIGHTS:

By entering, entrants agree and consent to allow Sponsor, and each of its successors, assigns, transferees, licensees, and sublicensees to use, replicate, alter, adapt, modify, publish, broadcast, translate, produce derivative works from, distribute, present, play, and exercise all copyright and other intellectual property rights with respect to the entrant’s full name, city and province of residence, Entry and product registration/s, and any review/s, photographs or other likenesses, pictures, portraits, voice, testimonials, and biographical information (in whole or in part), worldwide, royalty-free and in perpetuity for any and all purposes, including, but not limited to, advertising, trade, syndication, and/or promotion on behalf of Sponsor, in any and all forms of media, now known or hereafter devised, including, but not limited to, print, TV, radio, cable, electronic, digital, social media and any third party websites (including pursuant to the terms of use and policies of those websites) or World Wide Web, without further limitation, restriction, compensation, notice, review, or approval to the extent permitted by law, which rights entrants acknowledges and agrees Sponsor can transfer, assign, license, and/or sublicense said rights. In addition, entrants will agree to transfer all rights, title, interests, and copyrights, and to waive any and all moral rights, in the product registration/s, and will execute any such documents as may be necessary to effectuate such a transfer or rights and waiver of moral rights, without further compensation. Entrants acknowledge and agree that Sponsor has no obligation to publish or use any product registration/s. In the event an entrant submits multiple product registrations, Sponsor reserves the right to publish and/or use all or some, in whole or in part, of said product registrations. Also, by entering the Contest, entrants will be sharing their personal information with Sponsor. Personal information collected by Sponsor will be used for administration of the Contest and awarding the prize and for the other purposes set out in Sponsor’s privacy policy at https://www.canadaflowers.ca/customer-service/privacy.htm

11. GENERAL:

By entering this Contest, participants agree to abide by and accept these Official Rules throughout this Contest Periods and the decisions of Sponsor, which shall be final and binding in all matters relating to this Contest. Entrants waive any right to claim ambiguity in these Official Rules. In no event will more Prizes be awarded than are stated in these Official Rules. In the event that due to technical, typographical, mechanical or other errors, there are more potential Prize Winners than are stated in these Official Rules, a random drawing among the claimants will be held to determine the Prize Winners. All federal, provincial and local laws and regulations apply. Sponsor reserves the right in its sole discretion to cancel, terminate, modify, this Contest and proceed in a manner it deems fair and reasonable, including the selection of Winners from among all eligible entries received prior to and/or after (if appropriate) the action taken by Sponsor. In the event of a dispute as to the identity of a winner based on an e-mail address, the winning entry will be declared made by the authorized account holder of the e-mail address submitted at time of entry. "Authorized account holder" is defined as the natural person who is assigned to an e-mail address by an Internet access provider, on-line service provider or other organization (e.g., business, educational institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address. Sponsor reserves the right, to disqualify any individual found, in its sole opinion, to be tampering with the operation of this Contest; to be acting in violation of these Official Rules; or to be acting in an unsportsmanlike manner or with the intent to disrupt the normal operation of this Contest. Any use of robotic, automatic, macro, programmed, third party or like methods to participate in this Contest will void any attempted participation effected by such methods and the disqualification of the individual utilizing the same. CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST IS A VIOLATION OF CRIMINAL AND CIVIL LAWS. SHOULD SUCH AN ATTEMPT BE MADE, THE SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES OR OTHER REMEDIES FROM ANY SUCH PERSON(S) RESPONSIBLE FOR THE ATTEMPT TO THE FULLEST EXTENT PERMITTED BY LAW. All entries and/or materials submitted become the property of Sponsor and will not be returned. Sponsor and Others are not responsible for any lost, late, undeliverable/undelivered, or postage due mail. Void wherever restricted or prohibited by law. Federal, provincial and local taxes, if any, are the sole responsibility of winner. Sponsor will ship prize directly to the winner upon receipt of signed Agreement and Release. In the event of any conflict with any Contest details contained in these Official Rules and Contest details contained in Contest Materials (including but not limited to point of sale, television, and print advertising, promotional packaging, and other promotion media), the details of the Contest as set forth in these Official Rules shall prevail.

QUEBEC RESIDENTS: Any litigation respecting the conduct or the organization of a publicity contest may be submitted to the Régie for a ruling. Any litigation respecting the awarding of a prize may be submitted to the Régie only for the purpose of helping the parties reach a settlement. By submitting an entry, that entrant agrees to the contest rules including all conditions stated therein. The Sponsor and those associated with the Sponsor will bear no legal liability, expressed or implied, regarding the use of winning Submissions by the Sponsor and THE SPONSOR SHALL BE HELD HARMLESS BY A WINNER IN THE EVENT IT IS SUBSEQUENTLY DISCOVERED THAT THE WINNER HAS DEPARTED FROM OR NOT FULLY COMPLIED WITH ANY OF THE CONTEST RULES.

These Official Rules may not be reprinted or republished in whole or in part without the prior written consent of Sponsor.

FAQ · Frequently Asked Questions